Why Use The Swan Company?
1. Business to Business Specialists
By specialising in B2B telemarketing, our experience and rate of success in this market mean that we can ‘hit the ground running’ with your campaign, making the best return on your investment. We take a consultative approach, making sure we understand your business and how you want to put it across, before coming up with the best way for you to do this.
2. Human Beings on the Phone
Our telemarketers are experienced and intelligent people who work in a human, relationship creating way, not in a brash and script-driven ‘churn & burn’ way. They are fully briefed about your company in a way that enables them to represent it in a very positive light. They are able to rapidly assimilate information in order to promote your product in a very convincing manner.
3. Our Clients Recommend and Stay With Us
By really getting to know your business, and caring passionately that we succeed so that you succeed, we have a record of over 90% client retention. We like to get ‘under the skin’ of our clients’ businesses and develop long-lasting, successful relationships.
4. Our Staff Recommend Us and Stay With Us
We have an ‘anti call centre’ model which keeps our business on a human scale, however large we become. Our staff retention is such that your campaigns are undertaken with consistency from telemarketers who really understand what you want to get across.
5. We Get Results
Our aim is to work with our clients on a long-term basis, so your success is vital to our success. We do not waste time or money on setting poorly qualified appointments, but start relationship building from the first call to a new lead. This means that when you get to your sales appointment it is qualified, the decision maker is eager to meet you, and far more open to your presentation.
6. Feedback and Opennes
Our callers are carefully selected to reflect the ethos of our company. They care passionately about succeeding for you and are trained to be reflective practitioners, constantly evaluating, reviewing and adapting their work in order to get the best out of your campaign, keeping you informed every step of the way. You can even have access to our on-line Client Relationship Management systems and can monitor exactly what is happening in your campaign, as it happens.